Grab
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User Research Survey
Help us build Accra's best food delivery experience
Takes less than 4 minutes. Your feedback shapes everything we build.
Current behaviour
1
How often do you order food for delivery?
Every day
3–5 times a week
Once or twice a week
A few times a month
Rarely
2
Which food delivery app do you use most?
Bolt Food
Jumia Food
Hubtel
Night Market
None
Other
3
What do you usually order?
(select all that apply)
Local Ghanaian food
Fast food
International cuisine
Snacks & drinks
4
When do you order most?
Morning
Afternoon
Evening
Late night
5
How do you prefer to pay?
Mobile money (MoMo)
Cash on delivery
Debit/credit card
Any of the above
Pain points
6
What frustrates you most about food delivery apps?
(select all that apply)
Late deliveries
Wrong or missing items
High delivery fees
Poor customer support
Limited restaurant options
App is slow or buggy
7
What is the longest wait time you would accept before cancelling?
20 minutes
30 minutes
45 minutes
1 hour
Preferences
8
What matters most when choosing a restaurant?
Price
Delivery speed
Ratings and reviews
Food variety
Restaurant I already know
9
How important is real-time order tracking to you?
1
2
3
4
5
Not important
Very important
10
What delivery fee range feels fair to you?
GHC 0 – 5
GHC 5 – 10
GHC 10 – 15
GHC 15+
11
Would a loyalty or rewards programme influence how often you order?
Yes definitely
Maybe
Not really
No
Open feedback
12
What cuisines do you wish were more available on delivery apps in Accra?
13
What one feature would make you switch to a new delivery app?
Early access
14
Would you be willing to test Grabgo before it officially launches?
Yes, I'm in
Maybe
No thanks
15
Drop your WhatsApp number for early access (optional)
Submit my feedback
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Your responses are anonymous unless you share your number above.
Thank you so much!
Your feedback will directly shape how Grabgo is built. We'll be in touch when we launch in Accra.
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